Spectrum has received complaint(s) that your Spectrum Internet service was recently used to improperly copy, share or stream copyrighted content such as music, movies, video or software using peer-to-peer or "torrenting" software.
Many copyright holders use computer programs to help them identify the IP addresses (computer identification numbers) of internet users who are downloading or sharing unauthorized content online. Using this information, the copyright holder can obtain from Spectrum the name and address of the customer who was using that IP address and bring a legal action against them for copyright infringement.
Under the federal Digital Millennium Copyright Act (DMCA), copyright owners can notify Spectrum if they believe that a Spectrum customer has illegally copied or shared the copyright owner's work(s) online. If Spectrum receives such a notice (a "Copyright Complaint"), it will notify the customer by sending a Copyright Notification Letter or email. If you receive such a letter or email, it means Spectrum received a Copyright Complaint claiming that your internet account was involved in the unauthorized exchange of copyrighted material (e.g. music, movies, television shows, software, etc.). Please be aware that Spectrum is unable to provide legal guidance regarding these issues. If you have questions about your legal rights and obligations, you should consult a lawyer.
Spectrum may suspend or disconnect a customer's Internet service if it receives repeated Copyright Complaints related to the customer's IP address. Spectrum does not share customer personally identifiable information with the copyright owner unless required by law. Please note: Customer's current Spectrum Voice and/or Spectrum TV service will not be affected by suspension or termination of Spectrum Internet service due to receipt of multiple Copyright Complaints.
Spectrum provides copies of Copyright Complaints to its customers as long as the notices meet the requirements of the DMCA. It's possible a copyright holder or an agency working on their behalf may include a settlement offer, asking you for money. Please note: Spectrum cannot advise you on how to proceed with such an offer, nor provide any other legal advice.
While Spectrum does use pop-ups and emails to notify you of Copyright Complaints, we don't ask for payments related to copyright infringement. If you receive an email or see a pop-up accusing you of copyright infringement and demanding payment, you should be aware that it may be related to a fake payment site used to steal credit card numbers.
If you believe that your Spectrum Internet service was not used to commit the alleged copyright infringement, or that you are legally entitled to use the material in question, you can file a Copyright Counter-Notification with Spectrum. Please note: You should consult an attorney for legal advice.
If you file a Copyright Counter-Notification, Spectrum will forward it to the copyright holder or its designated agent. This means that your name, address and contact information will be shared with the copyright holder or its designated agent.
If your Spectrum Internet service is being used for the exchange of unauthorized copies of copyrighted material (music, movies, television shows or software), Spectrum requests that you take action to stop the copyright infringement. Spectrum's Acceptable Use Policy (AUP) prohibits violation of copyright law.
Security Specialists are available:
1-855-222-7342
